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WARRANTY POLICY
The SMOK US after-sales system has been fully deployed, providing much more convenient after-sales services to end customers, vape shop owners and distributors. If you are an End-User, please follow below procedure when your device (whatever mod series, stick series or refillable pod system) under warranty. 1. Print and Fill out the RMA form (Link attached) entirely. RMA form 2. Provide a copy of purchase proof like the original receipt as well as verification code on the product sleeve. 3. Ship the item securely to the following address along with the RMA form and relative proofs. Please do not send accessories for example tank, coil, and glass tube which are not covered under warranty in the package. We will not be liable for missing items
SMOK Warranty Service Center
Address:

130 Oak Park Dr.

Suite A

Mooresville, NC 28115

Contact Number:

(704) 696-8900
Service Time: 9am~9pm Monday~Friday (Eastern Time)


If you are an Owner Of Vape Shop, please click this website: http://www.smokservicecenter.com/ If you are a Distributor, please contact your sales representative from SMOK directly.
Warranty Procedure in US
The SMOK US after-sales system has been fully deployed, providing much more convenient after-sales services to end customers, vape shop owners and distributors. If you are an owner of vape shop, please click this website: http://www.smokservicecenter.com/
Or send email to: support@SMOKservicecenter.com.
If you are a distributor, please contact your sales representative from SMOK directly. If you are an end-user, please follow below procedure when your device (whatever mod series, stick series or refillable pod system) under warranty. 1. Print and Fill out the RMA form (Link attached) entirely. RMA form 2. Provide a copy of purchase proof like the original receipt as well as verification code on the product sleeve. 3. Ship the item securely to the following address along with the RMA form and relative proofs. Please do not send accessories for example tank, coil, and glass tube which are not covered under warranty in the package. We will not be liable for missing items
SMOK Warranty Service Center
Address:

130 Oak Park Dr.

Suite A

Mooresville, NC 28115

Contact Number:

(704) 696-8900
Service Time: 9am~9pm Monday~Friday (Eastern Time)

Warranty Procedure in EU
Replacement devices for customers in the EU are issued via our European Customer Service Center.
In order to get your replacement as soon as possible, we suggest you contact our EU Customer Service Center directly.
The contact information is as below:
Contact Number:

+36 1 7878934
Service Time: 9am~4pm Monday~Friday (Hungary Time)

Contact Email:
submit a warranty claim
If it is under 6 months warranty, please click link as below to submit warranty claim to get help.

click here

Before you submit warranty claim, you need prepare below materials:
a. a picture of receipt or purchase proof (lack of receipt or purchase proof case will still be handled) b. a picture of anti-fake label
c. a video or pictures to show product issue
Mod Series
WARNING
This product is intended to be used with e-liquid products containing nicotine. Nicotine is an addictive chemical.
Important Safety Information and Warnings
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