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VERIFICATION FAILED
1. Please do verification once more if you had submitted a wrong code.
2. If you make sure that the code is right, and you still get this message, that means you probably have a fake product. Please contact your vendor for further details or report to us (support@smoktech.com).
PROTECT YOUR RIGHTS, REFUSE FAKE!
Thanks for your always support SMOK.
VERIFICATION FAILED
1. Please do verification once more if you had submitted a wrong code.
2. The right code will be expired after 3 queries.
3. If you make sure that the code is right, and you still get this message, that means you probably have a fake product. Please contact your vendor for further details or report to us (support@smoktech.com).
PROTECT YOUR RIGHTS, REFUSE FAKE!
Thanks for your always support SMOK.
Congratulations
Your product is Authentic.
Code
ProductName
ManufactureDate
QueryTimes
PROTECT YOUR RIGHTS, REFUSE FAKE!
Thanks for your always support SMOK.
CONNECT ERROR

Welcome to SMOK Hearty Service

How can we help you ?

  • If it is within 6 months warranty, please contact the vape shop where you bought it to get a replacement first, or you can also contact our warranty center if you are in the US. If the problem still exists, please click link as below to submit warranty claim to get help.
    click here
Warranty Policy
SMOK offers a quality guarantee period of SIX months from date of purchase (‘Warranty Period’). Atomizers, tanks, drip tips, pod and e-liquid are not covered under warranty.
Within Warranty Period, we provide free-of-charge replacement of manufacturing defect which has been verified by SMOK. Please keep your purchase of proof and the verification code well in case of needing warranty service.
PRODUCT VERIFICATION
AB-QR CODE ANTI-COUNTERFEITING SYSTEM
Please click the link as below to verify the product.
click here
Warranty Procedure in US
In Warranty RMA Procedure
Please follow below procedure if your device is manufacturing defect within SIX months warranty period. 1.  Print and Fill out the RMA form (Link attached PDF) entirely. 2. Provide a copy of purchase proof like the original receipt as well as verification code on the product sleeve. 3. Ship the item securely to the following address along with the RMA form and relative proofs. Please do not send accessories for example tank, coil, and glass tube which are not covered under warranty in the package. We will not be liable for missing items.
SMOK Warranty Service Center Address:
130 Oak Park Dr. Suite A Mooresville, NC 28115

Contact Number:
Please note service from US warranty center is available from Monday-Friday at 9:00AM-5:30PM (US Time), except legal holidays.
Out of Warranty
At this time we are not servicing any items that are out of warranty. Please ensure that your device is within warranty prior to shipping your item.
Shipping Fee
You are responsible for the cost of shipping your item to Madvapes. If your item is covered under warranty, return shipping will be provided at no charge. If your item is not covered under warranty, you will be responsible for any costs associated with return shipping.
Disclaimer
Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. US warranty service center reserves the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to US warranty service center, and you understand that you will forfeit your item if you do not wish to pay for return shipping once US warranty service center has received your item, and checked that it is not covered in warranty.
Warranty Procedure in other countries
Please contact the shop you purchased from for replacement if troubleshooting doesn’t resolve your problem. However, on condition that your device has expired the warranty period of local store, while it is still in SIX months Warranty Period, please click link as below to submit warranty claim to get help.
click here
CONTACT US
WE'D LOVE TO HEAR YOUR VOICE
We'd love to you can contact us via the live chat online service.
SMOK headquarters working hours:
Monday - Friday 8:30 AM - 5:30 PM (Beijing Time/GMT +8)
Other times, you could also use the service to leave the message and we will feedback you via email ASAP.
Thanks for your support!
LOCATE US ON MAP
13F Block B3, Building unit 9, Zone 2, Shenzhen Bay Tech-Eco Park, Nanshan District, Shenzhen, China
WARNING
This product is intended to be used with e-liquid products containing nicotine. Nicotine is an addictive chemical.
Important Safety Information and Warnings
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