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VERIFICATION FAILED
1. Please do verification once more if you had submitted a wrong code.
2. If you make sure that the code is right, and you still get this message, that means you probably have a fake product. Please contact your vendor for further details or report to us (support@smoktech.com).
PROTECT YOUR RIGHTS, REFUSE FAKE!
Thanks for your always support SMOK.
VERIFICATION FAILED
1. Please do verification once more if you had submitted a wrong code.
2. The right code will be expired after 3 queries.
3. If you make sure that the code is right, and you still get this message, that means you probably have a fake product. Please contact your vendor for further details or report to us (support@smoktech.com).
PROTECT YOUR RIGHTS, REFUSE FAKE!
Thanks for your always support SMOK.
Congratulations
Your product is Authentic.
Code
BatchNumber
ManufactureDate
QueryTimes
PROTECT YOUR RIGHTS, REFUSE FAKE!
Thanks for your always support SMOK.
CONNECT ERROR
Welcome to SMOK Support
SMOK is pleased to provide warranty service for our U.S. customers. The following is the Warranty Service Request procedure for your SMOK product. Please follow this procedure once you have attempted to service your item where it was initially purchased. If you have any questions, or are unsure whether your item is covered under warranty, please contact customer support at (704) 696-8900.
PRODUCT VERIFICATION
AB-QR CODE ANTI-COUNTERFEITING SYSTEM
OR
SCRATCH ANTI-COUNTERFEITING SYSTEM
Verification code:
SMOK WARRANTY SERVICE REQUEST PROCEDURE
The following is the US Warranty Service Request procedure for your SMOK product. Please follow this procedure once you have attempted to service your item where it was initially purchased. If you have any questions, or are unsure whether your item is covered under warranty, please contact our customer support at (704) 696-8900.
"ATTENTION: PLEASE DO NOT SEND IN YOUR ACCESSORIES IF PURCHASED AS A KIT, WE WILL NOT BE LIABLE FOR MISSING ITEMS.
THIS INCLUDES TANKS, COILS, EXTRA GLASS REPLACEMENTS, ETC."
IN WARRANTY RMA PROCEDURE
1.  Print and Fill out the RMA form (Link attached PDF) entirely. 2. Provide a copy of the original receipt or proof of purchase. 3. Ship the item securely to the following address along with the RMA form and receipt to:
SMOK Warranty Service 130 Oak Park Dr. Suite A Mooresville, NC 28115
There is a three month warranty for most of our battery operated devices. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. There is no warranty on cartomizers, atomizers, tanks, coils, drip tips, disposables, or any similar product unless it was DOA when you received it.
OUT OF WARRANTY
At this time we are not servicing any items that are out of warranty. Please ensure that your device is within warranty prior to shipping your item.
TURNAROUND TIME
Turnaround time for evaluation and service is between 1-2 weeks from the day your shipment is received. For out of stock items, please allow 3-4 weeks for processing.
SHIPPING FEES
You are responsible for the cost of shipping your item to Madvapes. If your item is covered under warranty, return shipping will be provided at no charge. If your item is not covered under warranty, you will be responsible for any costs associated with return shipping.
DISCLAIMER
Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. Madvapes reserves the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to Madvapes, and you understand that you will forfeit your item if you do not wish to pay for return shipping once Madvapes has received your item, and it has been deemed that it is not covered under warranty.
CONTACT US
WE'D LOVE TO HEAR YOUR VOICE
We'd love to you can contact us via the live chat online service.
Our working days service time schedule is:
Monday - Friday 8:30 AM - 6:00 PM (Beijing Time/GMT +8)
Other times, you could also use the service to leave the message and we will feedback you via email ASAP.
Thanks for your support!
LOCATE US ON MAP
13F of Tower B, Building No.9 of Shenzhen Bay Science and Technology Ecological Park, Nanshan District, Shenzhen, China
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