Welcome to SMOK Hearty Service

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1. SMOK offers a quality guarantee period of SIX months from date of purchase ('Warranty Period'). 2. This warranty does not cover personal items or consumable goods and attachments. Atomizers, tanks, drip tips, pod and e-liquid are not covered under warranty. 3. This warranty is invalid as result of any of following conditions:
(a).Customer doesn't provide batch No. and original receipt and package of purchase. (b).Merchandise failure or damage is caused due to unauthorized repair. (c).Merchandise failure or damage is caused due to misuse or improper care from consumers. (d).Merchandise inspected to be a counterfeit.
4. Within Warranty Period, we provide free-of-charge replacement of manufacturing defect which has been verified by SMOK. Please keep your purchase of proof and the verification code well in case of needing warranty service.
Warranty Procedure in US
Please follow below procedure if your device (whatever mod series, stick series or refillable pod system)under warranty. 1. Print and Fill out the RMA form (Link attached) entirely. 2. Provide a copy of purchase proof like the original receipt as well as verification code on the product sleeve. 3. Ship the item securely to the following address along with the RMA form and relative proofs. Please do not send accessories for example tank, coil, and glass tube which are not covered under warranty in the package. We will not be liable for missing items
SMOK Warranty Service Center

130 Oak Park Dr.

Suite A

Mooresville, NC 28115

Contact Number:
The European Aftermarket Centre is located in Hungary and we are proud to serve the entire European region. The European After-Sales Center is open from 9 am to 4 pm, Monday to Friday, except for major holidays.
The contact number of the after-sales center is: +36 1 7878934
You also could submit warranty claim on our website.
submit a warranty claim
If it is under 6 months warranty, please click link as below to submit warranty claim to get help.

click here

Before you submit warranty claim, you need prepare below materials:
a. a picture of receipt or purchase proof (lack of receipt or purchase proof case will still be handled) b. a picture of anti-fake label
c. a video or pictures to show product issue
Mod Series
This product is intended to be used with e-liquid products containing nicotine. Nicotine is an addictive chemical.
Important Safety Information and Warnings
You have to make sure that your age is 21 or older, then you can browse this website further. Otherwise, please leave and close this page immediately!