Shopping Help

How to place a order in SMOK online store(Including the age verification)? 

  1. First sign up on  SMOK online store:

2. Add your favorite SMOK product to the shopping cart. Taking Pro color kit as example below: 

3. Go to your shopping cart, select the item and click Next Step.

4.  Add your Shipping Address in the new page. 

All info are required with red star mark.

5.If the user's shipping address is in United States, the age verification is required. You must be over 21 years old to visit our website & do the shopping. The users need to fill in your personal information, such as your name, last four digits of SSN, birthday, country, address, to get verified by a third-party age verification company. The more the information you put in, the higher the verification passing rate will be.

 If you passed the age verification, the following interface will be prompted.

If the user's age verification does not pass, the following interface will be prompted.

7. After you passed the age verification, you can redeem a coupon code. Please don't select it if you don't have a code. 

If you have a coupon of the product, select it as below:

If you have a free shipping coupon, select it as below

8. Mark your order requirement in the blank area if it is needed. Then submit the payment. Please be aware: Paypal is the only payment method we accept now. 

9. At last, waiting for the fast delivery and enjoy vaping with SMOK fantastic products! 

Please Notice:

(1)$20 coupon will be released to your account automatically after you passed the age verification.

(2)If you are over 21 years old and still fails the age verification, please double check all the info you put. Especially to make sure that your SSN matches your birthday info. 

         If you still have trouble with it after all things checked, please email to to get more help. 

(3) An account is only required to get verified once. Changing the address in the future won't need to do the age verification again.

For a order status, please visit:

To get support, please visit:

For further order questions, please email to

Thank you for the greatest support! 

This product is intended to be used with e-liquid products containing nicotine. Nicotine is an addictive chemical.
Important Safety Information and Warnings
You have to make sure that your age is 21 or older, then you can browse this website further. Otherwise, please leave and close this page immediately!