A. For convenience, please communicate with the seller to replace the goods within the warranty period firstly.
B.the USA users can also contact with our warranty center to fix your warranty problems
SMOK Warranty Service
130 Oak Park Dr.
Mooresville, NC 28115
Tel：(704) 696-8900,for more details,please check the informations in the bottom of this page:https://www.smoktech.com/support
C.The user of other coutries can only get replacement item from the seller.
We authorize every vape shop to process the after-sale service,while they refuse to replace a defective item under warranty ,please report them to us with email,shop name and telephone number.