How to start a warranty claim?

A. For convenience, please communicate with the seller to replace the goods within the warranty period firstly. 

B.the USA users can also contact with our warranty center to fix your warranty problems

SMOK Warranty Service

130 Oak Park Dr.

Suite A

Mooresville, NC 28115

Tel:(704) 696-8900,for more details,please check the informations in the bottom of this page: 

C.The user of other coutries can only get replacement item from the seller.

We authorize every vape shop to process the after-sale service,while they refuse to replace a defective item under warranty ,please report them to us with email,shop name and telephone number.

This product is intended to be used with e-liquid products containing nicotine. Nicotine is an addictive chemical.
Important Safety Information and Warnings
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