Clicking 5 times in 2 second can't turn on
Please check if the battery fully charged and put in the right position,then try to click 5 times to turn it on.If it's still in malfunction and within 6 months warranty, you can ask for warranty from the store where you purchased it/SMOK US warranty center(if you are in the US)/us (submite a claim at :https://www.smoktech.com/sign-in?r=/after-sales/channel).Thanks for your feedback.
Freezing during standby, can't access to menu
Take the battery out and put it back in, then check if device works.Thanks for your feedback.
Auto turning off when it is in functional or stand by
Please check if the coil or tank is in the right positon or try other tank see if it works.Thanks for your feedback.