Others

Overheating, smoking or electric burning

Mod is getting hot and burn the PCB after turning on

If it's still within 6 months warranty, you can ask for warranty from the store where you purchased it/SMOK US warranty center(if you are in the US)/us (submite a claim at :https://www.smoktech.com/sign-in?r=/after-sales/channel).

Helpful or not? Y / N ( Contact us )
Thanks for your feedback.

LED failed

LED failed

Please check if the LED setting is on.

Helpful or not? Y / N ( Contact us )
Thanks for your feedback.

Can't upgrade

Can't upgrade

Please try to upgrade again according to the instruction or try other cable to upgrade.

If you can't find the firmware (https://www.smoktech.com/faq-list?category_id=5) to upgrade your mod at our website, then your mod doesn't have to update. If there is something wrong with your mod but can't be solved through troubleshooting, please pick "N (Contact us)" and submit a warranty claim to get help.

Helpful or not? Y / N ( Contact us )
Thanks for your feedback.
WARNING
This product is intended to be used with e-liquid products containing nicotine. Nicotine is an addictive chemical.
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