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Welcome to SMOK Support

We are pleased to announce that SMOK has partnered with Madvapes to provide warranty service to U.S. customers. The following is the Warranty Service Request procedure for your SMOK product. Please follow this procedure once you have attempted to service your itemwhere it was initially purchased. If you have any questions, or are unsure whether your item is covered under warranty, please contact Madvapes customer support at (704) 696-8900.

Product Verification

AB-QR Code Anti-counterfeiting System

You must know the new anti-counterfeiting system, watch the viedo.

OR

Scratch Anti-counterfeiting System

In Warranty RMA Procedure

  1. Print and Fill out the RMA form entirely.
  2. Provide a copy of the original receipt or proof of purchase.
  3. Ship the item securely to the following address along with the RMA form and receipt to:

    Madvapes
    Attn: SMOK Warranty Service
    130 Oak Park Dr. Suite A
    Mooresville, NC 28115

There is a three month warranty for most of our battery operated devices. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. There is no warranty on cartomizers, atomizers, tanks, coils, drip tips, disposables, or any similar product unless it was DOA when you received it.

Out of Warranty

At this time we are not servicing any items that are out of warranty. Please ensure that your device is within warranty prior to shipping your item.

Turnaround Time

Turnaround time for evaluation and service is between 3-7 business days from the day Madvapes receives your shipment. You will be notified if there is a delay.For out of stock items, please allow 2-3 weeks for processing.

Shipping Fees

You are responsible for the cost of shipping your item to Madvapes. If your item is covered under warranty, return shipping will be provided at no charge. If your item is not covered under warranty, you will be responsible for any costs associated with return shipping.

Disclaimer

Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. Madvapes reserves the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to Madvapes, and you understand that you will forfeit your item if you do not wish to pay for return shipping once Madvapes has received your item, and it has been deemed that it is not covered under warranty.

Contact

We'd love to hear your voice

We'd love to you can contact us via the live chat online service. Our working days service time schedule is:
Monday - Friday 8:30 AM - 6:00 PM (Beijing Time/GMT +8)
Other times, you could also use the service to leave the message and we will feedback you via email ASAP. Thanks for your support!

+ 86 755 26977815

3rd Floor of TeAn Jiejing Nengyuan Technology Building, Langshan 2nd Road, Northern Area of the Science & Technology Park, Nanshan District, Shenzhen China

support@smoktech.com
manager@smoktech.com